Complaint Letter and Reply Complaint Letter

Complaint Letter

PT. SANYO Jaya Components
Kawasan Industri Panasonic Gobel Km. 44 No. 120A
Tel : (0289) 8897654, E_mail : sanyo_jaya@yahoo.com
CIBITUNG, BEKASI 17111
____________________________________________________________________________

12st November, 2013
Ref : TE/ JS/10A

Mr. Robert Djuantadi

PT Sukahati Electronic And Service
Jl. Mataram Raya No. 12 Blok M
Jakarta Selatan 19580
Tel : (021) 87654321, E_mail : sukahati@yahoo.com


Dear Sirs,
Our Order Number 9728
We ordered 20 units Laptop on 8 July and they were delivered on 10 November. I regret that 4 of them have problem with Lcd .
The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the laptop the damage was discovered; I can only assume that laptop was due to careless handling at same stage prior to packing.
I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim your supplier for compensation.


Yours Faithfully,


Ceppyana

Sales Manager

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Reply Complaint Letter 

PT Sukahati Electronic And Service
Jl. Mataram Raya No. 12 Blok M
Tel : (021) 87654321, E_mail : sukahati@yahoo.com
Jakarta Selatan 19580
____________________________________________________________________________

15st November, 2013
Your ref : TE/ JS/10A
Our ref : RW/C/12

Mrs. Ceppyana

PT. SANYO Jaya Components
Kawasan Industri Panasonic Gobel Km. 44 No. 120A
Tel : (0289) 8897654, E_mail : sanyo_jaya@yahoo.com
CIBITUNG, BEKASI 17111

Dear Mrs. Ceppyana,

Your Ordered Number 9876

I was sorry to learn from your letter or 12 November  that some of the laptop supplied to this order were damaged when they reached you.
Replacements for the damaged goods have been sent by package post tomorrow morning .It will not be necessary for you to return the damaged goods, they maybe destroyed.
Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to costumers, as well as expense to ourselves, we are now seeking the advice of a packing consultant in the hope of improving our methods of handling.
We apologize once again for this, and hope the steps we use taking will ensure the safe arrival of all yours orders in future.


Your Sincerely


Robert Djuantadi

Marketing manager